Storm

Bad Weathermétéo du 12 février 2026

Only passes purchased at our ticket offices or through our online sales are eligible for compensation.

For passes bought from accommodation providers, tour operators, or ski schools, claims must be submitted to that professional.

As stated in Article 6.3 of our General Terms and Conditions, for passes of 6 days or more, no refund, compensation, credit, or extension can be claimed in the event of a one-day interruption of ski lifts, as these passes already include one complimentary non-refundable day.

* Required fields

Identity

Last name

Surname

Street

Zip Code

City

Country

Phone

E-mail

Did you purchase your pass(es) at the SETAM ticket offices or through our online sales service?

Yes

For passes purchased through an accommodation provider, a tour operator, or a ski school, the request must be made directly to that professional.

Complaint

Number of passes concerned by the request

Pass 1

Pass 2

Pass 3

Pass 4

Pass 5

Pass 6

Pass 7

Pass 8

Pass 9

Pass 10

Complaint

Type of compensation requested

Credit (valid for the next 3 seasons)

Refund

Compensation will be paid no later than three (3) months following receipt of all supporting documents. Only tickets purchased and paid for directly by customers from the operator SETAM are eligible for compensation. With regard to round-trip tickets, non-ski activities, and season or annual passes, no compensation may be granted in the event of a service interruption or early closure of the ski area. The compensations provided for herein shall fully discharge SETAM from any further liability.

The credit will be sent to your postal address. Please check that the information entered at the top of the form is correct.

Please provide your IBAN

I agree to receive information and commercial offers from Val Thorens ski area.

As a customer of the ski area, you may receive newsletters as well as commercial and promotional offers from the Val Thorens ski area. If you no longer wish to receive them, please check this box.

In accordance with applicable regulations, the personal data concerning you are subject to computer processing for the purpose of handling your request. Unless you object, they may also be used to send you information and commercial offers. These data are reserved for the exclusive use of the Val Thorens ski area. This information is processed by the ski area’s communications department as well as by its authorized service providers. It is retained for a period of three years from the end of your commercial relationship with the ski area or from your last contact with it. You may access your data at any time or request their deletion. You also have the right to object, the right to rectification, the right to restrict the processing of your data, and the right to data portability. To exercise these rights, you may contact the data protection service electronically at: dposetam@valthorens.com

In accordance with applicable regulations, the personal data concerning you are subject to computer processing for the purpose of handling your request. If you have expressly consented by checking the box above, they may also be used to send you information and commercial offers. These data are reserved for the exclusive use of the Val Thorens ski area. This information is processed by the ski area’s communications department as well as by its authorized service providers. It is retained for a period of three years from your last contact with the ski area.You may access your data at any time or request their deletion. You also have the right to object, the right to rectification, the right to restrict the processing of your data, and the right to data portability. To exercise these rights, you may contact the data protection service electronically at: dposetam@valthorens.com